Stanbic IBTC Bank has introduced a new Banking super App but it seems things have not proceeded as planned.
The new Application which Stanbic calls a ‘Super App’ was marketed heavily to customers who were told to download the new app.
“Visit the Android or the iOS app stores to download or upgrade to the new Stanbic IBTC mobile app today,” Stanbic said in emails to customers seen by MoneyCentral.
“The new Stanbic IBTC Mobile App is a true all-rounder. With #APPyness 2.0, you enjoy the following new features: Bank as quick as you speak. with Voice Banking, enjoy peace of mind in your pocket with the new Insurance feature, trade like a legend with the new Stocks feature, make Investments with a few taps on the Mutual Funds feature, enjoy Easy Banking with the electronic wallet – @ease, and rescue tomorrow with the Pensions feature,” Stanbic said.
It seems customers were drawn to the App which has been downloaded over 500,000 times on Google play store, however numerous complaints soon followed.
Rabiu Abdulkadir a Stanbic customer said he regrets downloading the new App, which in his opinion is not better than the old one:
“After I updated the app, a day later I discovered I could no longer login to my mutual fund section of the app. My most visited. It started telling Account locked, please reset password.”
Folarin Kamar another customer in a negative review of the new App on Google play store said:
“The App times out immediately you open it because of that I can’t do anything. I shouldn’t have updated my app, this is absolute nonsense, now I can’t do any transactions, could you please make the old version available.”
Pius O, another customer of the bank said:
“Since this upgrade, I have not been able to log into my account to do transaction. This is really annoying for Android phone users; my wife can only use her own because it’s an IPhone. I have uninstalled and reinstalled yet problem persists, just kept wasting data.”