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Polaris Bank’s VULTe gets Rave Reviews from Customers

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VULTe, Polaris Bank’s digital bank platform, has received overwhelming positive rating from customers, few days after launch, with many describing the platform as convenient, user-friendly and secure.

A wide spectrum of customers in their various testimonials as captured on the Google Play and App store, assigned the digital bank service a five-star rating, stating that their user experience of the Polaris Bank’s VULTe was highly positive.

A user, Paul Muraina said, ‘‘Onboarding is seamless without a physical presence in the Bank for activation’’ while another customer, Suleman Zia Usman, stated, ‘‘Deep…rich contents…No failed transactions…user friendly.’’

Yunus Hassan, in his assessment, noted: ‘‘Indeed, VULTe app is one of the best mobile banking services. It’s very convenient, easy to transfer money and no need for you to go to the Bank for set-up; you can do it easily by yourself. And you can even add the transaction limit on your own.’’

On his part, Edwin Ikechukwu Allanah commented: ‘‘Excellent app. It’s superb’’, just as Arigor Edet, was wowed by VULTe’s speed feature.

‘‘Wow, this is what you call a banking app. This is how you update an app, the interface totally set my soul on fire. The response time is great, Polaris just made it better…’’ he said.

Shola Makinwa was thrilled by the convenience feature, noting, ‘‘Wonderful app… I am able to use it easily and conveniently’’, while John Oladele summed his experience thus: ‘‘It’s an awesome online banking experience.’’

Engr. Peter Attah Michael on his own, applauded VULTe thus: ‘‘When we say digital bank, we aren’t talking about the goodness and smoothness of transactions, we are talking about security, interface communication, navigation, alignment of options. Indeed, I must say it with a standing ovation …. Polaris Bank got it right and perfectly cool.’’

He commended the Polaris Bank for its consistent improvement and for evolving as one of the big lenders in Nigeria.

On his part, Matthew Onje stated, ‘‘This is simply digital banking on the go…, bravo to the developers. This is top-notch. I was able to register without visiting the Bank, and the network attached to this application is so smooth. I would have given a six-star if there is.’’

In his own attestation, Praizville Blast said, ‘‘My experience on VULTe by Polaris platform has been awesome. This is one of a kind and the best from Polaris to its customers.’’

VULTe by Polaris Bank launched on May 18, is a customer self-service innovation that puts the Bank in the hands of customers 24/7, and enabling them to have total control.

It comes with unique features and benefits and enables on-boarded customers to carry out their banking transactions including account opening, bills payments, intra-bank and inter-bank transfers, balance enquiry, airtime recharge and quick loans on-the-go.

On-boarded customers will also be able to access the Bank’s  PayDay Loan called Salary Advance on both mobile and web digital platform where eligibility will be displayed to the customer within the VULTe application.

Polaris Bank prides itself in delivering exceptional customer experience, leveraging best-in-class Information and Communication Technology. By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms), Polaris Bank maintains a pivotal role in the Nigeria’s banking industry, providing customers with simple, convenient and secured banking services.

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